Hostice offers three types of service.

Best-effort
Hostice will always try to do it's best to help you out with any problem you might have with your vps. You can reach us via e-mail and most of the time we will help you as soon as possible. That said, best-effort does mean just that. We cannot guarantee we can help you within a specific timeframe.

SLA 1
SLA 1 gives your the following service on top of best-effort:

• You have precedence over every best-effort customer.
• You can reach us via e-mail, phone or MSN.
• We guarantee response within 8 hours during business hours and 12 hours outside business hours from monday to friday.
• You will get free sms alerts on your dutch mobile phone from our monitoring system about your (pingable) host or a service running on that host.
• Bi-weekly image-based backup of your vps

SLA 2
SLA 2 gets you the following service on top of SLA1:

• Even greater precedence.
• Sms alerts on your dutch mobile phonenumber, on a maximum of 5 hosts or services.
• Response times are 8 hours between and 12 hours outside of business hours. Even on weekends.
• Weekly image-based backup of you vps

Service level agreements are only available with yearly contracts. Please contact us for a quote.